coaching.

A good coach is a valuable commodity.

Coaching in not managing. It's not appraising. It's not dictating; preaching; or commanding. Coaching is about nurturing someone. Helping them be the best they can be, while allowing them to shape themselves rather than moulding them in your own image.

Why am I talking about coaching today? Well, fresh out of a "Leader as a Coach" course at work, it's today's hot topic.

friendship.

I met a man yesterday who explained his daily life to me with a grin on his face.

He said he gets into work bright and early and holds catch up meetings with his friends/co-workers, where they give each other open and honest feedback about how things are going like only good friends can.

He then had a day full of interactions with customers that loved his products and services and by association loved him too.